Bitstop

Customer Support

• Store Owners / Hosts

  • Store Owner and Host Support: Billing and ATM Questions

• Partner with Bitstop

  • Become a Bitstop Teller Partner
  • Become a Bitstop Operator
  • Host a Bitstop ATM at Your Business

• Bitstop Concierge / OTC

  • Bitstop Concierge: The Private OTC Desk

• Selling

  • Can I Sell Bitcoin at a Bitstop ATM?

• Bitstop Teller

  • Buy Bitcoin with Cash at a Bitstop Teller

• Gold

  • Gold-Backed Tokens at Bitstop: PAX Gold (PAXG) and Tether Gold (XAUt)
  • How to Buy Goldbacks Online
  • How to Buy Goldbacks at a Bitstop Gold ATM
  • What Is a Goldback?

• Start Here

  • New to Bitstop? Start Here

• Contact

  • How to Contact Bitstop Support

• Wallet

  • Sending or Moving Crypto From Your Wallet After You Buy
  • Choosing a Crypto Wallet for Bitstop

• Machines

  • What Forms of Payment Does a Bitstop ATM Accept?
  • Can I Withdraw Cash at a Bitstop ATM?
  • Are You at a Bitstop ATM?
  • What to Do if a Bitstop ATM Is Offline or Out of Order
  • Bitstop ATM Locations and Hours

• Safety

  • Recognizing and Avoiding Scams

• Account & Verification

  • How to Reset Your Bitstop ATM PIN
  • ID Not Scanning at the ATM
  • Account and ID Verification: What to Do if Verification Did Not Go Through
  • Buying Tiers and Daily Limits

• Fees & Promotions

  • Bitstop Promotions and Promo Codes
  • What Are Bitstop Fees?

• Transcations

  • Using Your Bitstop Online Account
  • How to Get a Copy of Your Bitstop Receipt
  • How Fast Will I Receive My Bitcoin?
  • Why Was My Transaction Paused? (Safety Net)
  • Where's My Bitcoin? Tracking a Bitstop Transaction

• Getting Started

  • Signing Up in the Bitstop App (Before You Visit an ATM)
  • Stablecoins at Bitstop: USDC and USDT
  • Cryptocurrencies Available at Bitstop
  • What to Bring to a Bitstop ATM
  • What Is a Bitcoin ATM?
  • How to Buy Bitcoin at a Bitstop ATM